About the Role
Lead the strategy and execution of customer experience and logistics functions to enhance service quality, streamline operations, and support large-scale distribution of educational resources.
Responsibilities
- Develop and implement strategic plans for customer service and logistics operations
- Oversee national distribution networks for timely delivery of instructional materials
- Ensure high levels of customer satisfaction through proactive service management
- Lead cross-functional teams responsible for order fulfillment and support services
- Monitor key performance metrics related to delivery accuracy and response times
- Design scalable processes to meet growing demand across diverse regions
- Collaborate with supply chain partners to maintain inventory reliability
- Identify opportunities to improve efficiency in fulfillment workflows
- Establish service standards and performance benchmarks for customer support
- Manage vendor relationships for transportation and warehousing services
- Lead incident resolution for delivery disruptions or service delays
- Implement customer feedback systems to guide service improvements
- Ensure compliance with safety and regulatory requirements in logistics
- Support digital transformation initiatives in customer-facing platforms
- Drive continuous improvement through data analysis and operational reviews
- Coordinate with product and curriculum teams on delivery timelines
- Develop training programs for customer service and logistics staff
- Prepare executive reports on operational performance and risks
- Respond to escalated customer concerns with timely resolution
- Align logistics planning with academic calendar cycles
- Optimize packaging and shipping methods to reduce costs and damage
- Maintain business continuity plans for supply chain disruptions
- Promote a culture of accountability and service excellence
- Evaluate new technologies to enhance tracking and delivery visibility
- Ensure equitable access to materials across urban and rural locations
Compensation
Competitive salary and comprehensive benefits package
Work Arrangement
Hybrid work model with flexibility for remote operations
Team
Leadership role within a national education services organization
Our Impact
We deliver high-quality instructional materials to schools across the country, ensuring educators and students have what they need when they need it. This role directly shapes how reliably and effectively those resources reach classrooms.
Leadership Expectations
You will set the tone for service excellence, operational rigor, and team development. Success means building systems that are both scalable and responsive to the diverse needs of educators and school districts.
Not available for this position
