Responsibilities
- Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments
- Support production deployments, environment configuration, and release activities
- Manage day‑to‑day operations of high‑availability IVR and voice platforms
- Monitor system health, performance, and availability using logs and metrics
- Respond to and participate in production incident investigation and resolution
- Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues
- Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
- Participate in on‑call rotations and off‑hours production support as required
- Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning
Requirements
- Strong technical foundations in cloud infrastructure, networking, and voice systems
- Operations-first, production-focused mindset
