We're seeking a highly skilled and experienced Customer Success Manager to work on our client's project. In this role, you'll work in digital exposure and threat risk management in the SaaS market and work closely with the development team in Thailand and the US-based Head of Sales.
The ideal candidate will be responsible for ensuring successful onboarding, user adoption, and long-term retention.
Responsibilities:
Onboard new enterprise clients, primarily security companies in the US.
Collaborate with developers to ensure the quality and timely delivery of services to clients.
Proactively drive product usage, demonstrate value, and identify upsell opportunities.
Manage ongoing support issues, incidents, and client feedback.
Identify areas for improvement and suggest technical or product enhancements.
Build strong relationships with customer security and risk stakeholders.
Contribute to documentation, playbooks, user guides, and training materials.
Qualifications:
5+ years of experience in Customer Success, Account Management, or a technical support role within a B2B SaaS environment.
Comfortable working in a fast-paced startup with distributed, global teams.
Technically minded, with the ability to understand and explain complex technical solutions.
English as a first language, preferably American, fluent in both spoken and written.
Bonus points for experience in cybersecurity, risk management, executive protection, or related fields.
Highly structured and self-driven, with a strong customer focus and excellent communication skills.
Solution-oriented and resilient under pressure, with high integrity and the ability to handle sensitive information.
Able to have calls or meetings with US clients related to the USA time zone
About Iglu
Iglu is a multinational network of companies that hires digital professionals around the world to work for international clients either fully-remote or from its locations in Thailand, Vietnam and Hong Kong. We are organized to maximize a sustainable work-life balance for our employees, whilst delivering an efficient, productive and high-quality service for our clients.
Join our community of like-minded digital professionals and access opportunities to work remotely in a whole new way. You will be part of an amazing group of people with a flexible company culture that encourages you to live the way you like and work on projects of your choice.
