About the Role
This position is responsible for building trusted advisor relationships with key clients, driving product value realization, and reducing churn through proactive engagement and performance monitoring.
Responsibilities
- Lead onboarding and implementation processes for new enterprise clients
- Develop customer success plans aligned with client business objectives
- Monitor product usage and adoption metrics to identify opportunities
- Conduct regular business reviews with client stakeholders
- Act as a strategic advisor to customer leadership teams
- Coordinate support resources to resolve technical or operational issues
- Identify expansion opportunities within existing accounts
- Advocate for customer needs internally to influence product direction
- Track and report on customer health scores and retention risks
- Facilitate training sessions and knowledge transfer workshops
- Maintain detailed records of customer interactions and milestones
- Collaborate with sales teams during renewal cycles
- Escalate critical issues using defined protocols
- Ensure compliance with contractual service expectations
- Drive referenceability and case study participation
- Support change management initiatives within customer environments
- Gather and share customer feedback with product and engineering teams
- Promote best practices in security and systems management
- Maintain up-to-date expertise on platform capabilities
- Align success strategies across cross-functional teams
Nice to Have
- Master’s degree in business or technology management
- Prior experience in cybersecurity or systems management software
- Certifications in project management or customer success
- Track record of managing high-value, strategic accounts
- Familiarity with federal or regulated industry clients
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Part of a global customer success team supporting enterprise clients
Why Customer Success at Tanium
- Customer success is central to the business model, with a focus on long-term partnerships over transactional relationships.
- Success managers have direct influence on product evolution through structured feedback channels.
Growth and Development
- Opportunities for advancement within the customer success organization.
- Access to internal training, leadership programs, and mentorship networks.
Available for qualified candidates
