Responsibilities
- Oversee a portfolio of high-value clients, ranging from innovative startups to established Fortune 500 companies, serving as their primary contact throughout their journey with the platform.
- Develop and implement mid- to long-term strategies to maximize cross-sell opportunities as the primary goal and upsell opportunities as a secondary goal.
- Manage the entire sales cycle, including identifying opportunities, structuring deals, negotiating terms, and closing agreements.
- Build trusted relationships with C-level stakeholders by providing actionable insights aligned with their strategic objectives.
- Act as a trusted advisor, advocate, and coach to help clients achieve strategic goals, fostering deep relationships with multiple contacts, including executive stakeholders.
- Conduct regular business reviews to ensure alignment with customer goals and value realization.
- Proactively drive product adoption, enhance customer satisfaction, and influence customer health scores across the portfolio.
- Identify, flag, and mitigate risks within accounts to maintain a healthy book of business and retain clients.
- Collaborate cross-functionally with Customer Success Managers, Solution Engineers, Finance, Legal, Product, and Marketing teams to execute account growth strategies.
- Travel once per quarter within Europe to strengthen customer relationships and attend events to explore new opportunities.
Nice to Have
- Familiarity with HubSpot CRM.
- Experience working with CMS tools or related technology.
Benefits
- Latest Macbook
- A budget for equipping your home office setup
- English classes for all levels
- Online and onsite yoga classes three times per week
- Yearly company gatherings to take a break from routine and meet international teams
- Other benefits that may depend on the country you are based in
- Opportunities to spend time at the Paris office
- Regular virtual events and global meetings to stay connected
- A relaxed and informal atmosphere where you can thrive, grow, and keep learning
