Responsibilities
- Lead onboarding for new clients by assessing their requirements, key milestones, risks, and potential obstacles.
- Capture and communicate customer use cases, system architecture, and future plans.
- Promote product adoption by conducting live demos and leading technical workshops.
- Collaborate with clients to identify new applications for the API platform and broaden its deployment.
- Define and document the customer's return on investment using joint success planning and business value reviews.
- Develop trusted advisor relationships through consistent engagement and technical guidance.
- Support customer renewal and upsell opportunities by demonstrating ongoing value.
- Oversee the tracking and resolution of escalated issues, representing product and service teams.
- Apply a structured maturity model to manage and advance customer account progression.
- Conduct regular reviews of platform implementation and share recommended best practices.
Other
- Fluency in Cantonese and Mandarin is considered an advantage.
- This position is associated with tracking code #LI-SP1, typically used for LinkedIn postings.
