Responsibilities
- Own a portfolio of strategic enterprise accounts — driving adoption, delivering measurable business value, and securing renewals and expansion revenue
- Build and execute success plans that reflect a deep understanding of each customer's business objectives, stakeholder landscape, and success metrics
- Develop multi-threaded relationships across champion and economic buyer levels, and deliver meaningful executive business reviews on a consistent cadence
- Serve as the voice of the customer internally — synthesizing feedback, flagging risk early, and influencing product direction through structured input
- Orchestrate cross-functional resources — proactively pulling in product, support, and services teams to resolve escalations, accelerate adoption, and deliver an exceptional customer experience
- Partner closely with Sales to identify and execute on expansion opportunities, applying MEDDPICC and Command of the Message frameworks with proficiency
- Forecast with accuracy and run renewal commercials with increasing autonomy
- Contribute playbooks, templates, and best practices that help scale team-wide effectiveness
Requirements
- 5+ years in Customer Success Management, or a similar post-sale role in an enterprise SaaS environment
- Proven track record of hitting renewal, expansion, and retention targets across a complex enterprise book of business
- Experience managing multi-stakeholder relationships, including executive-level engagement
- Strong communicator and presenter — equally comfortable leading a c-suite level QBR and a product adoption session
- Highly organized with sharp prioritization instincts; able to balance strategic account work with operational rigor
- Demonstrated ability to lead cross-functional efforts and drive outcomes without direct authority
- Comfortable operating in a fast-moving, evolving environment — and excited to help shape it
Nice to Have
- Experience in CRM, data services, or relationship intelligence software
- Background working with private capital or financial services clients
Work Arrangement
Hybrid
Additional Information
- Role compensation details reflect base salary only and do not include any variable pay, equity, or benefits.
- This position is also eligible to receive Commission based on CS targets.
- Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.
