About the Role

Role details below.

Work closely with Dataiku’s customers, focusing on onboarding, increasing user adoption, retention, and satisfaction.
Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform.
Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services.
Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers.
Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate.
Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts.
Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers.
Document and share the adoption status and key information to inform internal forecasting and renewal.
Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly.
When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution.
Stay current on Dataiku’s products, competitive landscape, and data science trends.

Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
Minimum of four years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction.
Strong written and oral presentation skills, capable of engaging both business and technical stakeholders.
Strong technical, analytical, and problem-solving skills.
Experience in building and operating communities of practice.
Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes.
Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users.

Structure: Cross-functional collaboration with Account Executives, Sales Engineers, Professional Services, Partners, and Marketing

Dataiku is hiring a Senior Customer Success Engineer, North