Responsibilities
- Serve as a trusted technical advisor for customers.
- Be comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows.
- Unlock use cases and guide internal and partner delivery teams.
- Possess mastery of Amplitude products and AI agent workflows to provide strategic consultation in taxonomy design, instrumentation, and data governance.
- Embed AI in day-to-day workflow to improve efficiency and customer outcomes.
- Experiment, iterate, and share best practices.
- Be an expert in the Digital Optimization System to guide customers integrating Amplitude into additional workflows and business processes.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success to streamline internal processes and improve data management experience for customers.
Requirements
- At least 5 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Execution and customer service oriented, able to effectively prioritize and complete customer deliverables on time and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
Nice to Have
- Prior experience working with SaaS solutions in the following domains: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
Work Arrangement
Remote (City/Region) — São Paulo
Additional Information
- TRAVEL: It is customer dependent. Typically once per quarter.
