About the Role
This role focuses on empowering customers to fully utilize the platform by delivering tailored training, resources, and support throughout their lifecycle, ensuring strong engagement and long-term satisfaction.
Responsibilities
- Lead onboarding programs for new enterprise clients
- Develop and deliver customized training sessions
- Collaborate with cross-functional teams to align customer goals with platform capabilities
- Monitor customer progress and identify adoption barriers
- Create educational materials and user documentation
- Conduct regular check-ins to assess customer needs
- Support change management during customer transitions
- Gather and analyze customer feedback for product improvement
- Serve as a trusted advisor throughout the customer journey
- Drive feature adoption through proactive engagement
- Track and report on customer success metrics
- Troubleshoot platform usage issues with support teams
- Facilitate customer workshops and webinars
- Maintain up-to-date knowledge of platform updates
- Promote best practices for platform utilization
- Identify expansion opportunities in coordination with account management
- Ensure timely resolution of customer onboarding challenges
- Standardize enablement processes across customer segments
- Contribute to customer retention and satisfaction goals
- Support the creation of customer success playbooks
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the customer success team supporting enterprise clients
What You’ll Do
- Guide enterprise clients from onboarding through long-term platform adoption
- Deliver role-specific training to marketing, analytics, and operations teams
- Use data to assess customer health and recommend actions
- Partner with product and support teams to enhance user experience
- Develop scalable enablement resources for self-service learning
What We’re Looking For
- A proactive communicator who thrives in customer-facing roles
- Someone with a track record of improving customer engagement
- A collaborative professional comfortable in team-based environments
- An individual passionate about technology and user education
Available for qualified candidates
