Responsibilities
- Manage regulatory complaints while complying with industry regulations and standards.
- Respond professionally to escalated customer inquiries from various service teams using strong interpersonal and resolution skills.
- Perform quality assurance reviews to evaluate and improve service delivery.
- Coach team members across service departments to maintain exceptional customer service standards.
- Gather and assess customer feedback related to dissatisfaction and complaints.
- Analyze feedback data and prepare reports to detect patterns and suggest enhancements to products and services.
- Assist multiple departments such as Customer Service, Claims, Policy Administration, and Product/Project Management.
- Promote interdepartmental coordination and teamwork to support seamless operations and strategic objectives.
- Complete assigned responsibilities and additional tasks as needed.
- Support leadership in organizing team activities, optimizing workflows, and ensuring operational effectiveness.
Benefits
- Five-day workweek schedule
- Performance-based bonus
- Twenty days of annual vacation
- Special leave for birthdays, marriage, parental responsibilities, and pet adoption
- Medical insurance coverage
- Flat hierarchy promoting open communication
- Energetic and enthusiastic team culture
- Shift-based financial allowances
- Extensive training programs
- Flexible remote work options
Work Arrangement
Hybrid
Other
- Excellent typing skills in both English and Traditional Chinese
- Shift allowances
- Flexible work-from-home options
- Comprehensive training
