Responsibilities
- Serve as a strategic partner to top-tier creator accounts, helping them scale operations by refining email tactics and using platform tools effectively
- Provide forward-thinking guidance to a managed group of 50–75 high-revenue creator accounts representing approximately $1 million in annual recurring revenue
- Support business retention and upsell opportunities through personalized, high-engagement customer success practices
- Develop trusted, long-term relationships with creators and their support teams based on reliability and industry knowledge
- Partner across departments including Product, Marketing, and Support to enhance the overall creator journey
- Encourage adoption of key features and boost ongoing customer interaction with the platform
- Maintain a strong understanding of successful growth strategies, evolving market dynamics, and product development roadmaps
- Tailor strategic recommendations and operational playbooks to individual creator objectives
- Recognize recurring themes in creator challenges and share actionable insights with internal teams
- Help refine and scale the customer success methodology as the organization grows
- Act as the primary subject matter expert on the product for internal teams such as Product, Support, and Marketing
Work Arrangement
Remote (Worldwide) — North America
Other
- Fully remote environment with colleagues located around the world
- This position requires a candidate based in North America
- Work schedule aligns primarily with East Coast hours; West Coast employees may need to start earlier in the day
- All team members receive a company-issued laptop
- Efforts are made to maintain reasonable workloads, though some flexibility with time zones is expected
