The Senior Consumer Service Manager at GE Appliances will lead and support a dispersed team of 47 nonunion, hourly major appliance repair technicians across Salt Lake City, Denver, Seattle, and Portland. This remote role emphasizes safety, performance management, and service excellence, with frequent travel required to support team operations and development.
What You'll Do
- Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians to ensure team objectives and goals are being carried out.
- Motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
- Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
- Coach employees on how to handle difficult conversations and complicated situations.
- Conduct regularly recurring team meetings with employees.
- Utilize effective problem-solving and conflict-resolution skills.
- Responsible for managing profits and losses for assigned areas.
- Displays extensive knowledge of industry standards and practices.
- Achieve Safety compliance program/training & focus on Recordable Rates for workers comp.
What We're Looking For
- Bachelor’s Degree or seven years of equivalent work experience
- Minimum of seven years of work experience
- Minimum of two years of Supervisory experience of employees
- Experience managing a Profit and Loss center or similar
- Ability to travel up to 50%
- Ability to work out of a home office
- Excellent interpersonal, communication, teamwork, and facilitation skills
- Strong business acumen
- Primary residence should be within a commutable distance to the territories of Salt Lake City, Denver, Seattle and Portland.
Nice to Have
- Experience managing a remote workforce
- High level of personal accountability
- Proven track record of getting results and achieving goals
- Basic knowledge of Microsoft Office
- Previous GE Appliances Factory Service or other appliance service experience
- Supervisory experience of managing at least 20 or more employees
- Experience managing approximately $3 million in costs
Team & Environment
- Team size: 47
- Team structure: nonunion, hourly major appliance repair technicians
Benefits & Compensation
- Work-from-home position with flexibility to create a balanced work arrangement
- Frequent travel supported for technician meetings, safety audits, training, and performance management
- Opportunity to work with leader to create a flexible work arrangement balancing individual, team, and organizational needs
- Inclusion and diversity (I&D) commitment fostering an environment where every individual feels valued, connected, and empowered
- Culture of belonging, purpose, and engagement
- Zero Distance philosophy promoting connection and engagement
- Equal Opportunity Employer status
- E-Verify participation to confirm work authorization in the U.S.
- Accommodation support for individuals with disabilities via email
Work Mode
Work-from-home with up to 50% travel required; flexible work arrangement created in collaboration with leader. Primary locations: Salt Lake City, Denver, Seattle, Portland.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
