The Senior Consumer Service Manager at GE Appliances will lead and support a dispersed team of 47 nonunion, hourly major appliance repair technicians across Salt Lake City, Denver, Seattle, and Portland. This remote, work-from-home position demands frequent regional travel and strong leadership to ensure team performance, safety compliance, and customer satisfaction.
What You'll Do
- Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians to ensure team objectives and goals are being carried out.
- Motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
- Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
- Coach employees on how to handle difficult conversations and complicated situations.
- Conduct regularly recurring team meetings with employees.
- Utilize effective problem-solving and conflict-resolution skills.
- Responsible for managing profits and losses for assigned areas.
- Displays extensive knowledge of industry standards and practices.
- Achieve Safety compliance program/training & focus on Recordable Rates for workers comp.
What We're Looking For
- Bachelor’s Degree or seven years of equivalent work experience
- Minimum of seven years of work experience
- Minimum of two years of Supervisory experience of employees
- Experience managing a Profit and Loss center or similar
- Ability to travel up to 50%
- Ability to work out of a home office
- Excellent interpersonal, communication, teamwork, and facilitation skills
- Strong business acumen
- Primary residence should be within a commutable distance to the territories of Salt Lake City, Denver, Seattle and Portland.
Nice to Have
- Experience managing a remote workforce
- High level of personal accountability
- Proven track record of getting results and achieving goals
- Basic knowledge of Microsoft Office
- Previous GE Appliances Factory Service or other appliance service experience
- Supervisory experience of managing at least 20 or more employees
- Experience managing approximately $3 million in costs
Technical Stack
- Microsoft Office
Team & Environment
- Team size: 47
- Team structure: nonunion, hourly major appliance repair technicians
Benefits & Compensation
- Flexible work arrangement that balances the needs of the individual, team, and organization
- Opportunity to work with leader to create a flexible work arrangement
- Equal Opportunity Employer status
- Participation in E-Verify
- Commitment to inclusion and diversity (I&D)
- Fostering an environment where all voices are heard, valued, and encouraged to contribute
- Strengthening communities where we live and work
- Reinforce a culture of belonging, purpose, and engagement
- Reflect the diversity of the communities we serve through workforce, products, and practices
Work Mode
- Hybrid work model
- Work-from-home with frequent regional travel
- Locations: Salt Lake City, Denver, Seattle, Portland
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
