Responsibilities
- Complaint Resolution: Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction.
- Communication: Provide outstanding service by crafting clear, empathetic written responses that effectively address client concerns.
- Documentation & Reporting: Maintain precise records of complaints, expertly manage data, and create insightful reports to support continuous improvement.
- Experience & Skills: Bring your relevant experience, sharp logical thinking, excellent communication abilities, and capability to work independently.
- Environment: Thrive in a supportive workplace culture that offers exciting opportunities for rapid career advancement, while embracing a dynamic and occasionally demanding workload.
Requirements
- Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired
- At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment
- Knowledge of complaints management in medical device industry
- Able to write effective Medical and Technical narratives regarding the complaints
Nice to Have
- Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
Additional Information
- Work Arrangement: Hybrid (Onsite during probationary period)
- Shift: 8PM - 5AM (Weekends off)
