Tasq Staffing Solutions, Inc. is hiring a Senior Complaints Analyst - Medical Device (Hybrid) | Cebu

Start Date: ASAP Work Arrangement: Hybrid (Onsite during probationary period) | Cebu Type of Support: Voice Shift: 8PM - 5AM (Weekends off) Educational Requirement: • Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired Qualifications: • At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment • Knowledge of complaints management in medical device industry • Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines • Able to write effective Medical and Technical narratives regarding the complaints Job Description: • Complaint Resolution: Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction. • Communication: Provide outstanding service by crafting clear, empathetic written responses that effectively address client concerns. • Documentation & Reporting: Maintain precise records of complaints, expertly manage data, and create insightful reports to support continuous improvement. • Experience & Skills: Bring your relevant experience, sharp logical thinking, excellent communication abilities, and capability to work independently. • Environment: Thrive in a supportive workplace culture that offers exciting opportunities for rapid career advancement, while embracing a dynamic and occasionally demanding workload.