Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
Oversee and approve all changes for assigned customers.
Consult with customers as you learn their business and understand how SAS drives their business outcomes.
Deliver excellent customer service using a customer first and continuous improvement mindset.
Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
Participate and share lessons learned through a Community of Practice with global CTL’s.
Embrace curiosity, passion, authenticity and accountability.

Candidates must be fluent in both French and English to effectively communicate with customers.
Candidates must be eligible to obtain Canadian government security clearance and maintain the clearance throughout their employment as they will work in a protected space.
8+ years of technical experience including:
3 years of experience in consulting, systems support, customer support, or training for enterprise class software.
3 years of experience with UNIX or Linux supporting enterprise class applications.
Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
Experience with containers, container-based applications, and/or container orchestration tools.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Comprehensive medical, prescription, dental and vision plans and a health care spending account.
Short- and long-term disability plans.
Group RRSP matching program.
Gym membership and fitness equipment reimbursement.
Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
Programs that reduce stress and distractions to help you remain healthy and productive.

Hybrid — Ottawa, Canada

Applicants must be legally authorized to work in Canada and should not require, now or in the future, sponsorship for employment visa status.
SAS provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.
If you’re a Canadian applicant with a qualified disability or a disabled veteran, you can request a reasonable accommodation if you are unable or limited in your ability to use www.sas.com/careers.
This posting is for a new vacancy.
SAS may obtain nationality or citizenship information from applicants for employment solely for trade law compliance purposes.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money.

SAS Institute Inc. is hiring a Senior Cloud Technical Lead