About the Role
The role involves overseeing cloud database operations for interactive voice response and data analytics systems, implementing automation, monitoring performance, and supporting scalable infrastructure with a focus on reliability and security.
Responsibilities
- Manage cloud-hosted database environments supporting IVR and analytics workloads
- Ensure high availability, scalability, and disaster recovery for critical systems
- Monitor database performance and implement tuning strategies
- Design and enforce security policies for data access and storage
- Collaborate with development teams to optimize queries and schema design
- Automate routine database tasks and deployment processes
- Perform patching, upgrades, and version control for database software
- Troubleshoot complex database issues across distributed systems
- Support compliance with data governance and regulatory standards
- Maintain documentation for configurations, procedures, and incident responses
- Work with monitoring tools to proactively identify performance bottlenecks
- Implement backup and recovery strategies for cloud databases
- Participate in on-call rotations for critical system support
- Evaluate new database technologies and cloud services for potential adoption
- Assist in capacity planning and resource forecasting
- Ensure data integrity and consistency across replicated systems
- Configure and manage database replication and clustering
- Support integration between database platforms and analytics tools
- Enforce change management protocols for database modifications
- Collaborate with security teams to conduct audits and vulnerability assessments
- Optimize cloud spending related to database infrastructure
- Provide technical guidance during incident response and root cause analysis
- Support migration of on-premises databases to cloud environments
- Work closely with DevOps teams on CI/CD pipelines involving databases
- Promote best practices in database design and operations
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with remote and on-site options
Team
Collaborative team focused on cloud infrastructure and data systems
About the IVR & Analytics Platform
This position supports a unified platform handling interactive voice response systems and real-time analytics processing. The environment includes multi-region cloud deployments with strict uptime and compliance requirements. The team emphasizes automation, observability, and secure data handling across services.
Technology Stack
Primary technologies include AWS cloud infrastructure, PostgreSQL, MongoDB, Redis, Terraform, Python, Docker, and Kubernetes. Monitoring is handled through Prometheus and Grafana, with logging in ELK stack. CI/CD pipelines are managed via Jenkins and GitLab.
Available for qualified candidates
