About the Role
This position is responsible for administering, monitoring, and enhancing cloud database infrastructures supporting IVR and data analytics solutions, with an emphasis on scalability, reliability, and operational excellence.
Responsibilities
- Manage and maintain cloud-hosted database environments for critical enterprise applications
- Ensure database availability, performance, and security across multi-region deployments
- Implement backup, recovery, and disaster recovery strategies for cloud databases
- Monitor system health and proactively resolve performance bottlenecks
- Collaborate with development teams to optimize database schema and queries
- Support database migrations and upgrades with minimal service disruption
- Enforce security policies, access controls, and compliance standards
- Automate routine database operations using scripting and infrastructure-as-code tools
- Troubleshoot complex database issues in production environments
- Participate in on-call incident response rotations
- Design and deploy scalable database architectures on cloud platforms
- Work closely with DevOps and cloud engineering teams on integration tasks
- Maintain documentation for database configurations and operational procedures
- Perform capacity planning and resource forecasting for database growth
- Support compliance audits and security assessments
- Apply patches and updates to database systems in line with change management
- Optimize costs associated with cloud database usage and storage
- Ensure data integrity and consistency across distributed systems
- Evaluate new database technologies and tools for potential adoption
- Provide technical guidance during system design and deployment phases
- Support real-time analytics and reporting workloads with high-performance tuning
- Implement encryption and data protection mechanisms for sensitive information
- Assist in defining service level objectives and monitoring key metrics
- Foster knowledge sharing within the database and platform teams
- Stay current with cloud database trends and industry best practices
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with remote and on-site flexibility
Team
Collaborative environment within a global technology delivery team
Why This Role Matters
This position plays a key role in maintaining the stability and performance of cloud-based IVR and analytics systems that support customer engagement and business intelligence. The administrator ensures data is secure, accessible, and optimized for real-time decision-making across global operations.
Technology Environment
The role operates within a multi-cloud infrastructure leveraging AWS and Azure services. Primary databases include PostgreSQL, MySQL, and MongoDB, with tooling in Terraform, Ansible, and Kubernetes. Integration with analytics pipelines and contact center platforms is standard.
Available for qualified candidates
