About the Role
Success in this role means helping Field Engineering scale AI delivery while creating measurable impact across the business. Over time, this role should help increase delivery capacity for AI work without creating fragile single-threaded dependencies, convert more technical engagement into durable product adoption and retention, improve technical influence on pipeline and closed-won outcomes, and create repeatable AI delivery patterns that scale across regions and partner motions.
Responsibilities
- Lead high-impact technical engagements focused on generative AI, including implementation projects, funded initiatives, proof-of-value exercises, and customer-facing AI efforts.
- Convert customer objectives into actionable technical architectures, implementation roadmaps, and measurable outcomes.
- Design, configure, and validate AI and data solutions on AWS, prioritizing production-grade systems and services.
- Manage end-to-end technical execution from initial discovery to final delivery, including design reviews, workshops, implementation support, and executive-level reporting.
- Engage in complex customer environments where deep technical knowledge, rapid response, and trusted expertise are essential.
- Support product adoption by guiding customers to implement and integrate offerings within AI and broader cloud initiatives.
- Assist in acquiring new clients by leveraging technical consulting, implementation work, and proof-of-value engagements to open and advance opportunities.
- Grow existing customer usage by enabling adoption of advanced features, launching new workloads, and transitioning to higher-value product and service models.
- Strengthen collaboration with AWS partner teams, support funded programs, and position the company as a strategic technical partner in AI initiatives.
- Identify recurring patterns, reusable components, and ad-hoc solutions that can evolve into standardized delivery methods, playbooks, or product improvements.
- Transform successful custom implementations into scalable solution packages, templates, and standardized offerings for broader use.
- Help standardize engagement scoping, delivery methodologies, and technical assets to increase team efficiency over time.
- Collaborate closely with Solution Engineers, Account Managers, Customer Success Managers, Engagement Managers, and partner teams to align and execute work effectively.
- Provide technical leadership during discovery, planning, handoff, and delivery phases.
- Ensure customer engagements are clearly scoped, well-documented, and aligned with defined success metrics.
- Maintain visibility into active tasks, risks, dependencies, and upcoming actions.
- Use established operating systems and workflows to keep customer engagement data accurate and trackable.
- Contribute to the development of adoption playbooks, funding processes, Jira management practices, and operational rhythms needed to scale the Field Engineering model.
Compensation
Full-time employee benefits include: Unlimited Vacation, Flexible Working Options, Health Insurance, Parental Leave, Employee Stock Option Plan, Home Office Allowance, Professional Development Stipend, Peer Recognition Program.
Work Arrangement
Remote (Worldwide)
Team
Part of the global Forward Deployment Engineering team, embedded within Customer Experience. This is a Field Engineering role within the existing organization, not a standalone team.
Why This Role Matters
This role addresses rising customer demand for AI-focused technical delivery while keeping execution embedded in Field Engineering, close to customers, partners, and revenue activities. It is designed to strengthen delivery capabilities, enhance field efficiency, and advance Field Engineering’s strategy in product adoption, new customer acquisition, install base growth, and partner collaboration.
Are you a Do’er?
Be authentic. Work on your own terms. Make an impact. The company hosts a global team of talented professionals who work remotely with flexible schedules that support work-life balance. Continuous learning and personal growth are encouraged. Being a Do’er means being entrepreneurial, curious, and engaged. Visit the Glassdoor page to see what employees say about the culture.
Many Do’ers, One Team
The organization operates as Many Do’ers, One Team, where diversity is a core strength. An inclusive and equitable workplace is actively fostered, recognizing that diverse perspectives drive innovation. By embracing differences, the environment ensures every individual feels valued and contributes to shared success.
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