About the Role
This role involves leading client engagements in career transition and mobility, providing expert guidance, driving service delivery, and fostering long-term partnerships through consultative approaches and performance excellence.
Responsibilities
- Lead client relationships with a consultative mindset to ensure satisfaction and retention
- Deliver career transition services tailored to individual client needs and organizational goals
- Guide clients through mobility programs, including relocation support and integration planning
- Collaborate with internal teams to ensure seamless service execution and quality assurance
- Identify opportunities to expand service offerings within existing accounts
- Monitor client feedback and implement improvements to service delivery
- Serve as the primary point of contact for strategic client discussions and escalations
- Ensure compliance with program guidelines and contractual obligations
- Develop action plans to support individuals undergoing career changes
- Facilitate workshops and coaching sessions as part of transition programs
- Track and report on key performance metrics for client programs
- Maintain up-to-date knowledge of labor market trends and workforce dynamics
- Support change management initiatives within client organizations
- Coordinate with external vendors when necessary to enhance service delivery
- Promote a client-first culture across delivery teams
- Conduct onboarding sessions for new client engagements
- Manage multiple client portfolios without compromising service quality
- Address workforce restructuring challenges with practical solutions
- Use data insights to guide client decision-making and program adjustments
- Ensure timely resolution of client issues and concerns
- Uphold professional standards in all client interactions
- Contribute to the refinement of service frameworks and methodologies
- Support the integration of new technologies into client programs
- Maintain confidentiality and sensitivity when handling personal data
- Drive continuous improvement in client experience and outcomes
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Part of a national client services team focused on career transition and mobility
About the Team
- This role operates within a specialized unit delivering career transition and mobility solutions to enterprise clients across the UK.
- The team emphasizes client success, innovation in service delivery, and continuous professional development.
What We Offer
- Opportunities for career advancement within a global organization
- Access to training programs and professional certifications
- A collaborative environment that values diverse perspectives
- Support for maintaining work-life balance
Not available for this position
