Responsibilities
- Examining and appropriately interpreting insureds’ policies, forms in force, and other records to determine coverage and extent of the company’s exposure and policy limitations
- Applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines
- Desk reviewing, drafting, adjusting, and approving estimates of damage and loss amounts for structural damages, mitigation, remediation, etc
- Using varying methods of investigation, including taking recorded statements, consulting with experts, identifying property damage, and reviewing documentation
- Keeping active communication and working with customers, their representatives, contractors, and experts throughout the Claims process from first notice of the claim through repair completion
- Working with public adjusters and attorneys that may represent the insured(s) and responding to all notices and letters in accordance with state guidelines
Requirements
- 5+ years of first-party residential property claims adjusting
- Your insurance background includes working directly for an insurance carrier
- Applicable knowledge of insurance laws and good faith claims handling in multiple states
- Experience handling Pre-litigation claims (Public Adjuster/Attorney Represented claims preferred)
- Data-driven with an analytical approach
- Experience in vendor management and surrounding negotiations
- Comfortable utilizing various claims-related systems and software (i.e. Verisk suite of products, ISO ClaimSearch, Google suite, Excel )
- Knowledge of residential construction (including but not limited to mitigation, restoration, roofing, and repair), damage identification techniques, and construction order of operations.
- Advanced ability to memorialize details and facts, in writing, regarding activities and communication throughout the life of a claim.
- Excellent customer service track record demonstrating quality and attention to detail while supporting policyholders through difficult circumstances
Benefits
- Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-paid life insurance and short-term disability
- Employee referral bonuses
- A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
- Access to mental health support and confidential counseling resources
- Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
- Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Career mobility and internal growth opportunities across the organization
- Professional development budgets for certifications, conferences, and learning available, subject to management approval
Additional Information
- All Claims employees are expected to be available for required overtime and weekend shifts in the event of a catastrophic event.