Responsibilities
- Develop, pilot and refine new product offerings by partnering with marketing and product teams.
- Deliver early-stage pitches, record client feedback, and identify what resonates.
- Help shape future positioning and materials based on real client insights.
- Coach and mentor the team on findings and new strategies.
- Develop, implement and refine sales playbooks to fit new customer workflows or products.
- Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building.
- Iterate on consultative sales approaches by conducting deeper conversations to uncover underlying needs and decision drivers.
- Tailor recommendations that meet both client objectives and company priorities.
- Derive insights on what is resonating with customers and update sales playbooks based on these learnings.
- Roll out new strategies to the team.
- Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives.
- Identify process gaps or emerging trends.
- Propose messaging and strategy adjustments that improve product positioning, scripting, or client experience.
- Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments.
- Provide support to peers when new products or approaches may roll out to the broader team.
- Translate personal learnings and experience into guidance or coaching for other members of the team.
- Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards.
Requirements
- 5+ years of phone-based sales or customer service experience (inbound and outbound).
- Experience developing sales strategies.
- Thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
- Empathetic communicator who can balance compassion with confident sales execution.
- Experience working remotely, managing your time effectively, and staying connected to a virtual team.
Nice to Have
- Bachelor’s degree preferred.
- Experience in home care, healthcare, or senior services is a strong plus.
Work Arrangement
Remote (Worldwide)
Additional Information
- This is a full-time, hourly, remote position.
- Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation.
- Evening and weekend availability is required.
