Responsibilities
- Capture the essential requirements to help customers realize their customer experience vision.
- Work closely with customers and the Backbase UX design and development teams.
- Act as product owner for a project and guide the team in making the right choices to maximize success for the project and the customer.
- Serve as a trusted consultant to customers and implementation partners.
- Analyze, capture, and prioritize customer requirements for new customer experience initiatives.
- Perform business process gap analysis and write user stories.
- Think quickly and provide solutions to overcome unique project challenges.
- Manage customer expectations and help translate their vision into a sound project backlog.
- Organize engaging workshops with customers to identify technical requirements, especially when customers are not working Agile.
Requirements
- Proven track record working directly within a bank or as a consultant for high-level banking projects.
- Deep functional knowledge in at least two of the following: Retail Banking, Wealth Management/Investments, SME, or Corporate Banking.
- 7+ years of experience as a Business Analyst or Product Owner in the Fintech/Banking sector.
- Native or professional fluency in both English and Arabic.
- Strong understanding of Agile methodologies and the ability to navigate technical requirements with R&D teams.
- Comfortable with a high-travel role (up to 50% travel) to client sites in Qatar, Bahrain, Saudi Arabia, and Oman.
- Based in Lebanon or Jordan.
Work Arrangement
Hybrid — Lebanon, Jordan, Qatar, Bahrain, Saudi Arabia, Oman
Additional Information
- High-travel role (up to 50% travel) to client sites in Qatar, Bahrain, Saudi Arabia, and Oman.
- Must be based in Lebanon or Jordan.
- Knowledge of Agile development methodologies required.
- Ability to organize engaging workshops with customers to identify technical requirements.
