Responsibilities
- Introduce the Brand to all visitors to the store and explain the history of De Beers to new clients.
- Demonstrate knowledge of the functional and technical elements of the products and diamonds, along with exceptional selling skills necessary to do the job.
- Ensure client information is maintained in a thorough, accurate and accessible manner.
- Nurture client relationships for longer term benefit of the Brand: Engage with your client list, invite them to relevant events and keep them aware of any new products.
- Develop strong negotiation skills to ensure closure of sales.
- Act as an Ambassador for the Brand at all times, maintain the level of excellence in customer service, providing prompt, attentive, courteous and effective service to both internal and external customers.
- Culminate the relationship with clients online and offline to ensure maximum engagement.
- Ensure that the store atmosphere and overall merchandising represent the spirit and essence of the Brand from cleanliness of displays, perfect visual merchandising and good team spirit.
- Be mindful at all times of security within the store.
- Demonstrate a high level of contribution and collaboration in working with others to make the team successful in achieving targets for store sales.
- Show flexibility in adapting to any changes required and the needs and priorities of the business.
- Work with team members to share knowledge and experiences for the benefit of the overall sales effort and development of the Brand.
Requirements
- Passionate about diamonds
- Exceptional customer service skills
- Ability to exceed sales targets
- Demonstrated knowledge of diamonds and technical aspects of products
- Strong negotiation skills
- Commitment to maintaining accurate client information
- Proven ability to nurture client relationships
- Experience in engaging clients and inviting them to events
- Ability to act as a brand ambassador at all times
- Commitment to excellent, prompt, attentive, courteous, and effective service
- Awareness of store security protocols
- Team collaboration and contribution to team success
- Flexibility in adapting to business needs and changes
Work Arrangement
On-site — Old Bond St
Additional Information
- Maintain cleanliness of displays and perfect visual merchandising
- Promote good team spirit within the store
- Engagement with clients both online and offline
