Kia ora!
Air New Zealand is on an accelerated journey to become the world's leading Digital Airline and create a team that is the envy of airlines around the world. The Air New Zealand Digital team is at the core of this journey which is both a privilege and a challenge.
This role sits in the Technology function, within the Automation team, and is responsible for supporting the ServiceNow platform, designing solutions and performing configuration to solve for business requirements. Working closely with the business and other digital teams, you'll gather input to support ongoing business needs for the ServiceNow product.
The role you will play:
Air New Zealand has a diverse and expanding ServiceNow portfolio. Our ideal candidate will have a strong understanding of ServiceNow's capabilities and how it can be leveraged to enhance the way different functions work. Our work spans ITSM, Discovery, Performance Analytics, ITOM, HRSD, Portal, ITAM and other ServiceNow applications including custom applications, giving us the flexibility to support a wide range of business needs. This role will be key in shaping the platform’s future direction within Air NZ, the practices around configuring and customising ServiceNow, and identifying opportunities to enhance its value across the organisation.
Alongside your experience in ServiceNow functions above, you will bring to this role:
Demonstrated experience in delivering ServiceNow solutions using an Agile/Scrum methodology.
Experience in analysing business requirements and designing solutions to meet user needs.
Experience configuring aspects of ServiceNow, such as Dashboards, Workflows, Integrations, and Business Rules.
Excellent communication skills, and the ability to build and leverage strong relationships with business and technical stakeholders across functions.
Experience in implementing service management processes within ServiceNow.
Understanding of Service Portal development (HTML, CSS, Angular, Bootstrap, etc.) is advantageous.
ITIL Foundations certification and ServiceNow Administrator/Implementation certifications are advantageous.
Experience in mentoring junior members in configuring and customising ServiceNow.
What can we offer you:
You'll join a team who are passionate about what they do, and gain exposure to an exciting and diverse business. This is your opportunity to make an impact, grow your expertise and help shape the future of ServiceNow at Air New Zealand.
So what are you waiting for? Take flight and apply today!
Applications close on Sunday 19 July 2026.
Apply on company website 185 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand On-site Full-time
Air New Zealand is hiring a Senior Automation Specialist (ServiceNow)
About company
Air New Zealand is the national airline and flag carrier of New Zealand, providing international and domestic air transport services. The airline operates a network of flights connecting New Zealand to destinations across Australia, the Pacific Islands, Asia, the Americas, and beyond.
The company offers a range of travel experiences, from Economy to Premium Economy and Business Premier, with services designed to enhance comfort and convenience. Air New Zealand is known for its innovative inflight offerings, including safety videos, entertainment, cuisine, and wine, reflecting New Zealand’s culture and hospitality.
Air New Zealand is committed to sustainability, aiming to reduce its environmental impact through fleet modernization, sustainable aviation fuels, and operational efficiency. The airline also emphasizes customer service, digital innovation, and community engagement as part of its corporate responsibility.