Hilton is looking for a Senior Associate Change Management Delivery to join the Global Deployment & Change Management (GDCM) team. In this role, you will support hotel change efforts, enhance hotel-facing materials and processes, and contribute to first-in-country pilots, reporting to the Senior Manager, Change Management Delivery.
What You'll Do
- Support property-level change by gathering hotel insights, surfacing risks, and working as an individual contributor alongside GDCM and regional teams.
- Translate system updates into clear, hotel-ready guidance by documenting feedback, identifying patterns, and sharing gaps with the right teams.
- Review hotel-facing materials, toolkits, job aids, presentations, and reference guides, and strengthen them using insights gained through documentation and feedback loops.
- Partner with subject matter experts, deployment partners, and regional leaders to share hotel insights, discuss system changes, and problem-solve during technology transitions.
- Work with content and process owners to update hotel-facing materials, clarify workflows, and ensure information is accurate and easy for hotels to use.
- Coordinate with global partners to exchange updates, discuss recurring themes from hotel engagement, and improve content and processes throughout deployments.
- Support global initiatives tied to GDCM's roadmap by contributing insights, refining materials, and helping advance priorities from the initiative backlog.
- Contribute learnings from first-in-country pilots and regional interactions to help shape scalable processes that improve future rollout experiences.
What We're Looking For
- Three (3) years of professional work experience in Technology or a related field.
- Two (2) years of work experience in hotel operations.
- One (1) year of experience supporting technology deployments or organizational change.
- One (1) year of experience using Hilton PMS, CRS, or related interfaces.
- Ability to travel up to 50%.
Nice to Have
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 8+ years of Technology related experience.
- Five (5)+ years of professional work experience in Technology or a related field.
- Three (3)+ years contributing to large-scale deployments.
- Three (3)+ years working with Hilton PMS, CRS, and interface implementation standards.
- Bilingual capabilities to support global hotel teams.
Technical Stack
- Hilton PMS
- Hilton CRS
Team & Environment
Part of the in-house Technology team, specifically the Global Deployment & Change Management (GDCM) team. You will report to the Senior Manager, Change Management Delivery.
Benefits & Compensation
- Compensation: $65,000 - $95,000
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: employee stock purchase program (ESPP) with a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through Employee Assistance Program
- Paid Time Off (PTO)
- Leadership development opportunities and programs
- Comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, 401(k), paid holidays, bereavement days, flexible spending accounts, health savings account, educational assistance, adoption assistance, backup childcare, pre-tax commuter benefit
Work Mode
This is a global position.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.
