3Pillar is hiring a Senior Application Engineer. (Total Exp 5+ Yrs)

Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries. Role: Sr. Production/Application Support Engineer Mumbai : Work from office Description: • Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production • Manage and resolve technical support tickets of L1 & L2 • Partner with the Business and Vendor team to prioritize support tickets. • Write Unix/Linux/Windows commands • Facilitate effective and proactive communications with both internal and external customers. • Test product-level functionality and new releases. Identify and communicate areas for improvement. • Serve as the technical expert for Banking Application. • Manage software upgrades on scheduled dates. • Serve as a primary contact for our client's IT department. • Troubleshoot network, database, and software problems for client implementations. • Configure system settings and options, and execute unit/integration/acceptance testing. • Create rules and data transfer mappings using SQL query. • Select, update, and insert SQL queries for generating reports and databases. • Data definition, data manipulation, data control, and transactional control • Administration, including creating and restoring SQL backups • Knowledge of using Command Prompt and its commands. • Present technical overview of software applications and technical requirements to clients when planning upgrades. • Manage setup of technical environment for hosted clients. • Should have knowledge on ITIL process and tools like ServiceNow • Work with Help Desk personnel to resolve client installation issues.