Responsibilities
- Design, develop, and maintain data models and pipelines that support customer experience operations, compliance reporting, and customer insights, ensuring data accuracy, timeliness, and clear documentation.
- Collaborate with customer experience operations, compliance, and product teams to convert business requirements into data needs and deliver self-service analytics tools that minimize manual work.
- Develop and manage dashboards, key metrics, and reporting systems to provide customer experience leadership with insights into performance, customer behavior, and compliance status.
- Improve data reliability and governance within the customer experience data domain by establishing testing protocols, monitoring systems, and documentation practices that build stakeholder confidence.
- Find and implement automation opportunities for repetitive data tasks and reporting, enabling a shift from on-demand requests to scalable, independent analytics access.
- Work with enterprise data engineering and analytics groups to standardize practices, exchange knowledge, and support the development of the organization’s data infrastructure.
Work Arrangement
Hybrid
Other
Remote-first company with quarterly in-person working sessions (surges).
