Responsibilities
- Respond to international customer inquiries and resolve issues in various languages using email, live chat, and phone support.
- Work closely with internal departments and external parties, including product and marketing teams, to manage customer feedback on digital platforms and services.
- Stay proficient in company offerings to provide accurate and clear information to customers in their preferred language.
- Build and maintain productive relationships with external partners and key stakeholders.
- Forward complex or unresolved cases to higher-level support or supervisors when standard protocols are insufficient.
Benefits
- Attractive salary and compensation structure
- Annual performance-based bonus
- Clear pathways for career advancement with access to training, mentoring, and skill-building initiatives
- Programs designed to recognize and reward employee contributions
- Diverse, global workplace fostering cross-cultural collaboration
- Flexible hybrid work model allowing remote and office-based work
Compensation
Competitive remuneration package
Work Arrangement
Hybrid
Team
Multinational working environment
Other
- Language requirements: Must be fluent in German and possess strong English proficiency
- Working hours: Monday to Friday, 9:00 AM to 6:00 PM, with potential for future schedule changes
