Responsibilities
- Overarching Account profitability management.
- Orchestrating the relationships with the Client across the regions via the Regional Account Directors' alignment.
- Being responsible for HQ contracting.
- Onboarding of new Regional Account Directors.
- Build the Account strategy for mid- and long-term perspectives; correct the tactics of up-sale according to Viseven marketing strategy.
- Ensure Account budget planning and execution on an annual and quarterly basis.
- Sustain the existing and develop new opportunities within the accounts, including expanding to new divisions and clusters, thus increasing Viseven's revenue.
- Execute meetings with customers and present Viseven solutions, collect & analyze high-level requirements.
- Devi se a scalable onboarding process for the strategic account while communicating with decision-makers and stakeholders on the customer side.
- Create and implement workflow and process improvements to innovate the current operational process.
- Drive internal change in their company, as needed, to maximize account growth.
- Initiate hiring at HR, training, and developing professionals in the corresponding teams to ensure the provision of world-class customer service.
- Provide supervision, direction, and leadership for a variety of internal operational activities (including staff and process development, business management, and project management).
- Support the service team so that they can maintain a positive customer relationship through both written and verbal communication, as well as high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems on time, with high quality and a positive attitude.
- Initiate, provide the vision, and manage the successful execution of high-level division projects & sales.
- Interface directly with corporate functions (including Finance & Accounting, Legal, and Human Resources), internal business units and departments.
- Ensure all policies and procedures are followed when the service team constructs work orders.
Requirements
- Proven management experience
- Accepts accountability for achieving business goals (e.g., account growth, profit, satisfaction, etc.)
- Is effective at selling major opportunities inside accounts
- Solid and defensible account plans building
- Negotiate effective agreements
- Solid understanding of budgeting and reporting on progress
- Excellent communication and interpersonal abilities with an aptitude for fostering long-term relationships
- Outstanding organizational and leadership skills
- Experience in B2B
- Experience with Jira, Creatio, Office 365
- Knowledge of Pharma Client standard ecosystem: CRM/CLM (Veeva, IQVIA, SFDC, Platforce, OCE, Oracle, etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems (Dropbox, etc.), BI systems (Power BI, etc.), and others.
- Good understanding of design creation tools
- English – Advanced/Fluent
Nice to Have
- Pharma marketing background would be a benefit
- Second foreign language will be an advantage
- Master’s Degree in business administration, sales, marketing, or a similar relevant field will be an advantage
Team
Team size: 700. Structure: Rapidly growing team including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
Additional Information
- English – Advanced/Fluent
- Second foreign language will be an advantage
- Possibility to work from home
