About the Role
This role is responsible for managing and growing relationships with key industrial clients, ensuring delivery of water treatment services, identifying expansion opportunities, and maintaining high levels of customer satisfaction through technical and strategic support.
Responsibilities
- Manage key industrial accounts to ensure service excellence
- Develop long-term customer relationships to drive retention
- Identify opportunities for service expansion and upselling
- Coordinate with technical teams to deliver effective water treatment solutions
- Monitor account performance and service KPIs
- Lead contract negotiations and renewals
- Provide technical guidance on water treatment systems
- Respond to customer inquiries and resolve issues promptly
- Collaborate with operations to ensure service delivery standards
- Track and report on account health and growth metrics
- Support the implementation of new treatment programs
- Ensure compliance with environmental and safety regulations
- Conduct site assessments and customer needs analyses
- Present solution proposals to client stakeholders
- Maintain accurate account documentation and CRM records
- Drive cross-functional alignment on customer priorities
- Stay updated on industry trends and technological developments
- Represent the organization at client sites and industry events
- Manage customer change management processes
- Support business development initiatives with data-driven insights
- Promote sustainable water use practices
- Coordinate emergency response for critical account issues
- Ensure alignment between customer goals and service delivery
- Lead customer review meetings and performance reporting
- Advocate for customer needs internally
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model with field visits
Team
Part of the industrial solutions division working closely with technical and operations teams
Why This Role Matters
This position plays a critical role in ensuring reliable, efficient, and sustainable water treatment operations for industrial clients, directly impacting environmental performance and operational uptime.
Growth Opportunities
The role offers a clear path for advancement into leadership positions within account management or technical operations based on performance and business needs.
Available for qualified candidates
