Responsibilities
- Gain comprehensive knowledge of the business, cloud management platform, support offerings, and services to effectively address client requirements.
- Maintain in-depth understanding of assigned customers and coordinate with vendor teams to demonstrate value and uncover revenue growth potential.
- Handle and resolve customer support escalations promptly, prioritizing high levels of customer satisfaction.
- Lead negotiations and finalize long-term agreements, aligning customer, vendor, and organizational objectives.
- Discover new workload opportunities within customer cloud environments and SaaS platforms.
- Establish consistent communication rhythms across all customer accounts, managing both strategic enterprise clients and rapidly scaling emerging accounts.
- Collect and consolidate customer feedback to guide product and solution development in line with market demands.
- Share customer insights and feature requests with engineering teams to inform development priorities and contextualize market needs.
- Conduct quarterly business reviews with customers, monitoring project progress, cloud spending forecasts, and service engagement feedback.
- Foster strong partnerships with major cloud providers to align on joint customer initiatives and outcomes.
- Identify opportunities to reduce cloud infrastructure costs for customers through optimization strategies.
- Collaborate with cloud vendor sales representatives on accounts shared with customers.
Work Arrangement
Remote (Country)
Other
- Fluency in English and Spanish, both written and verbal, is required.
- Proficiency in additional languages such as Italian or French is preferred.
