IDT Corporation is hiring a Senior account manager – Asia\ME\Africa

Responsible for managing and growing key wholesale telecom accounts across the region, optimizing margins, and strengthening strategic partnerships with carriers, aggregators, and enterprise clients. Account Management & Growth: - Manage a portfolio of strategic accounts across Asia, ME, and/or Africa - Drive margin growth through traffic expansion, new routes, and upselling opportunities - Maintain strong relationships with key decision-makers (commercial & technical) - Identify new partners (MNOs, MVNOs, aggregators) Commercial & Negotiation - Negotiate rates and commercial terms - Optimize margin through routing strategy and supplier mix - Support discussions on pricing, contracts, and dispute resolution - Align commercial strategy with market trends and competition Traffic & Performance Management - Monitor traffic flows, ACD, ASR, and quality KPIs - Work closely with routing teams to optimize performance - Manage overflow, capacity issues, and supplier balancing - Identify opportunities for growth in high-margin routes. Market & Strategy - Maintain strong understanding of regional telecom markets - Track competitor activity and pricing trends - Identify new opportunities (routes, products, partnerships) - Contribute to regional strategy and forecasting Stakeholder Collaboration - Work closely with routing, finance, and technical teams - Support dispute management and billing alignment - Provide input for product development (bundles, PAYG, CC routes) - Deliver regular performance updates and forecasts Key Requirements: Experience - 10+ years in wholesale telecom (voice) - Strong experience in Asia, ME, and/or Africa markets - Proven track record in account growth Skills - Strong commercial and negotiation skills - Deep understanding of telecom routing and wholesale dynamics - Analytical mindset (traffic analysis, margin optimisation) - Ability to manage multiple accounts and priorities - Strong communication and stakeholder management Preferred: - Existing relationships with regional operators and carriers - Experience with emerging voice demands (CC, OTP) - Multilingual (depending on region: Arabic, French, etc.) Success Metrics - Margin growth - Traffic volume expansion - Supplier diversification - Customer retention and satisfaction