Responsibilities
- Own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope
- Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
- Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
- Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
- Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
- Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
- Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones
Requirements
- 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
- A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
- Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
- The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
- Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
- Excellent communication and collaboration skills; you work well across teams and make things happen
- Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce
- Professional proficiency in English
Nice to Have
- German or French language skills are a strong plus given our core European markets
Work Arrangement
Remote (Worldwide) — Germany, UK, France
Additional Information
- Fluency in German and/or French is highly advantageous
- Service providers will receive flexible paid time off including statutory vacation and sick leave, with additional parental leave available
- Service providers receive a standard laptop and an annual healthcare budget through AXA
- Perks include access to Wellhub for comprehensive well-being support and Modern Health for mental health resources
- Work-from-home stipends for home office setup, internet, and co-working spaces
