Responsibilities
- Act as the primary day-to-day contact for assigned clients, building and nurturing strong, trusted relationships.
- Develop a deep understanding of client business objectives, target audiences, and competitive landscape.
- Proactively identify and address client needs, ensuring their voice is heard and their expectations are met.
- Understand the full suite of agency solutions and be able to strategically speak to these.
- Identify and act upon client growth opportunities, expanding existing business and fostering new partnerships.
- Foster and promote due diligence and care both in client day-to-day work and internal tasks.
- Manage all aspects of client projects from initiation to completion, ensuring timely delivery within budget and scope.
- Develop and maintain detailed project plans, timelines, and budgets, effectively communicating progress and managing expectations.
- Collaborate seamlessly with internal teams (creative, strategy, production, etc.) to execute campaigns and deliver exceptional results.
- Seamlessly collaborate with in-market/client teams to ensure alignment and successful campaign execution.
- Foster collaboration and team culture within teams and across departments, particularly when working on client projects.
- Accurately manage Statements of Work (SOWs), raising flags and addressing any discrepancies promptly.
- Timeously create Project Authorization & Approval Forms (PAAFs) and/or Purchase Orders (POs).
- Manage client invoicing, ensuring timely and accurate billing.
- Manage Work in Progress (WIP) adjustments accurately and in a timely manner.
- Support Business Unit Director (BUD) with revenue forecasting in their portfolio.
- Capture time accurately and on time using the Ogilvy platform.
- Provide internal and client-facing reconciliations as needed, ensuring timely delivery.
- Leverage the Ogilvy platform for finance tasks, job creation, and time capture.
- Develop and deliver insightful client reports, showcasing campaign performance, key learnings, and actionable recommendations.
- Develop compelling case studies that highlight successful campaigns and demonstrate the value delivered to clients.
- Proactively monitor industry trends and competitive activity, sharing relevant insights with clients and internal teams.
Requirements
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- 3+ years of proven experience in an Account Management role within an agency or client-side environment.
- Strong understanding of digital marketing landscape, platforms, and best practices.
- Excellent project management, organisational, and time management skills.
- Exceptional communication, interpersonal, and presentation skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office Suite and project management tools.
