Quickly and efficiently manage a high volume of customer inquiries across email, social media, and live chat while navigating multiple systems
Assist customers with questions related to orders, returns, shipping, products, and other general inquiries
Take ownership of customer concerns and find thoughtful, efficient solutions
Collaborate with internal teams to help deliver the best possible customer experience
Maintain accurate and detailed records of customer interactions within our CRM
Follow established processes and procedures while ensuring all communication reflects BaubleBar’s brand voice and values
Provide up to 40 hours of support per week following training; initial training will be approximately 10 hours per week
Be available to work weekends and holidays as needed during our peak season
Commit to a temporary, remote position lasting approximately 12–18 weeks
Have flexible availability during our peak season. While schedules may vary, we’re especially looking for team members who can provide coverage within one or more of the following windows: 6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM EST

2+ years of professional customer service experience required, preferably within e-commerce, retail, or another high-volume customer support environment
Proven experience managing a high volume of customer inquiries while delivering accurate, thoughtful, and efficient resolutions
Experience working within a CRM or customer support platform required
Strong computer and technical skills with the ability to confidently navigate multiple systems at once and type at least 40 WPM
Demonstrated ability to meet and maintain individual performance expectations, including productivity, response time, resolution volume, quality, and customer satisfaction KPIs
Ability to work independently, prioritize competing tasks, and make sound decisions with minimal supervision
Exceptional attention to detail with a strong focus on accuracy, documentation, and following established processes
Excellent written and verbal communication skills, including the ability to adapt your communication style while maintaining BaubleBar’s brand voice
Proficiency with Google Workspace, including Docs and Sheets
Reliable high-speed internet, a personal computer, and a quiet, distraction-free workspace are required
And of course, a love for accessories! Our team is passionate about BaubleBar and the products we create

Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand

Remote (Country)

Commit to a temporary, remote position lasting approximately 12–18 weeks
Provide up to 40 hours of support per week following training; initial training will be approximately 10 hours per week
Be available to work weekends and holidays as needed during our peak season
Have flexible availability during our peak season. While schedules may vary, we’re especially looking for team members who can provide coverage within one or more of the following windows: 6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM EST
Reliable high-speed internet, a personal computer, and a quiet, distraction-free workspace are required

BaubleBar is hiring a Seasonal Customer Care Associate - Remote (Multiple Shifts Available)