Responsibilities
- Ensure adoption, retention, and growth for a portfolio of more than 200 mid-market customers.
- Create and execute scalable, repeatable programs to proactively advance business metrics and outcomes.
- Handle inbound customer questions and escalations.
- Maintain accurate and current account data in Salesforce.
- Lead customer initiatives to improve Net Promoter and candidate experience scores.
- Develop broad relationships with key account contacts and internal sales, product, and engineering teams.
- Work with the strategic sales team to identify growth and expansion opportunities within the account base.
- Guide customers on product offerings, best practices, and processes, integrating the product into their workflows.
- Advocate for customers internally, building strong partnerships with sales, product management, and marketing teams.
Requirements
- At least 2 years in customer success, account management, SaaS or tech consulting, or project or change management.
- Proficiency with Salesforce and Microsoft Office Suite.
- Experience leading client relationships in software as a service or technology environments.
- Experience in sales, consulting, training, or leading new initiatives in a corporate setting.
- Experience in project or change management.
Nice to Have
- Intermediate working knowledge of human resources or talent acquisition functions is a plus.
Benefits
- Flexible paid time off.
- Medical, dental, and vision insurance.
- 12 weeks of maternity and adoption leave.
- 401K matching.
Work Arrangement
Remote (Country) — US
Other
- This is a work-from-home role; the individual must work in a distraction-free environment and attend virtual video meetings.
- Customer success managers may travel occasionally (up to 30%) for customer meetings, trade shows, and occasional overnight stays.
- The company takes security seriously and has measures to protect work-related data in a remote setting.
- The organization has a bring-your-own-device policy; Google User Enrollment keeps personal apps and data separate from work apps and data if using a personal device.
- The company can manage only work-related aspects of the device, ensuring privacy for personal data.
- The company is not currently hiring in Alaska, Hawaii, Iowa, Maine, Mississippi, New Mexico, or West Virginia.
