Responsibilities
- Deliver high-quality customer service with a focus on customer needs and ongoing process improvement.
- Perform hands-on setup, configuration, and maintenance of SAS Enterprise software and related solutions.
- Support global teams and partners in delivering ETL processes and automated workflows.
- Demonstrate expertise in SAS 9.4 Grid environments, scripting, and administration of Viya 3.5 and Viya 4 platforms.
- Analyze and apply SAS product hotfixes as needed.
- Manage daily tasks using SAS Cloud ticketing systems, following CIS standards for timely and accurate updates.
- Apply IT Service Management practices for handling changes, incidents, and problems in alignment with SLA commitments.
- Produce and maintain operational documentation such as runbooks, knowledge base entries, and wiki pages.
- Set up, operate, monitor, and troubleshoot mid-tier application layers.
- Oversee containerized applications running on cloud-based container services.
- Build custom tools and automation scripts to manage SAS and third-party software efficiently.
- Identify, log, report, and resolve technical system issues.
- Collaborate directly with external clients and coordinate with internal support teams and vendors.
- Be available to support weekly change windows, commonly referred to as green zone activities.
- Cover development, user acceptance testing, and COB disaster recovery environments from Thursday to Friday.
- Review change plans and scope during Thursdays prior to implementation.
- Participate in executing change deployments during green zone periods with the team.
- Update project documentation in Jira and Confluence systems.
- Handle incident or change tasks for customers that fall outside scheduled change windows.
- Remain on call during weekends and public holidays as required.
Work Arrangement
Remote (Worldwide)
Work Arrangement
Remote (Worldwide)
