Handle daily user support by addressing and resolving cases logged in Salesforce.
Manage user access by setting up and troubleshooting users, profiles, permission sets, public groups, queues, roles, and sharing rules.
Use declarative tools to configure and maintain custom objects, fields, page layouts, record types, validation rules, picklists, email templates, approval workflows, and Flow automation.
Develop and update reports and dashboards that deliver actionable insights for business teams.
Support the setup, testing, deployment, and maintenance of AI features such as Agentforce agents, Prompt Builder, and intelligent automation tools.
Work with business analysts and developers to implement system improvements, fix issues, and meet business needs.
Engage in gathering requirements, designing solutions, conducting User Acceptance Testing (UAT), supporting releases, and validating post-deployment performance.
Produce and update user guides, knowledge base articles, training content, and support communications to increase platform adoption.
Track system performance, data accuracy, and user input to detect patterns, recurring problems, and areas for enhancement.
Find ways to optimize business operations, user experience, and platform usage through configuration, automation, and adherence to best practices.
Ensure Salesforce configurations follow defined governance, security, and change control procedures.
Keep up with evolving Salesforce capabilities and suggest relevant improvements.

Strong grasp of Salesforce fundamentals and general CRM principles.
Proven experience using declarative tools to configure Salesforce environments.
Background supporting business users in a dynamic, fast-moving setting.
Passionate about solving business challenges and providing high-quality user support.
Able to work effectively with team members across different regions and time zones.
Capable of clear, concise communication with non-technical stakeholders.
Takes accountability for tasks and contributes constructively within a team environment.
Motivated to learn and consistently seeks ways to improve systems and processes.

Experience supporting business tools such as CPQ, Marketing Automation, or e-signature platforms.

Remote (Worldwide)

Must be able to collaborate effectively with teammates across the globe.
Must communicate clearly with business stakeholders.
Proactively identify opportunities to improve systems and processes.
Experience supporting related business applications such as CPQ, Marketing Automation, or e-signature platforms would be beneficial but is not required.

Experian is hiring a Salesforce CRM Analyst