Responsibilities
- Engage directly with clients (in person, telephonically, or digitally) to gather detailed technical requirements and propose tailored solutions.
- Assist sales consultants with technically accurate quotes, system designs, proposals, and supporting documentation.
- Conduct product and solution demonstrations where required to support the sales process.
- Provide advanced product configuration and solution recommendations that align with customer needs.
- Develop deep product knowledge across Rubicon’s portfolio with a focus on high-specification applications.
- Support the development of product bundles and offerings in collaboration with Product Managers.
- Participate in internal product and technical training programs and contribute to knowledge sharing across the sales support team.
- Collaborate closely with sales consultants to qualify leads, prepare quotes, and develop technical content for tenders and proposals.
- Track and manage follow-ups on key quotes and large-scale solution offerings.
- Identify opportunities for upselling or optimizing solutions during client engagements.
- Build trusted technical advisor relationships with key accounts.
- Support the sales cycle by attending key client meetings to present or clarify technical details.
- Contribute to client onboarding and post-sale satisfaction through continued solution optimisation and follow-up.
- Liaise with operations, logistics, and finance to ensure smooth processing and fulfilment of technically complex orders.
- Maintain accurate records of client specifications, communications, and feedback using internal systems (e.g. HubSpot, NetSuite).
- Provide feedback to product and sales leadership on market trends, client needs, and potential new offerings.
Requirements
- Strong technical aptitude and problem-solving ability with an industrial automation background.
- Excellent communication skills, with the ability to simplify complex technical ideas for a non-technical audience.
- Proficiency with CRM systems and proposal tools.
- Ability to operate independently, while contributing to a cross-functional team environment.
Nice to Have
- Previous experience in a sales engineering, solution support, or technical sales role is highly advantageous.
