Responsibilities
- Develop and execute sales plans across your assigned accounts to achieve revenue and commercial targets.
- Manage and grow relationships with existing customers while proactively identifying and developing new business opportunities.
- Build strong relationships with travel agencies, corporate customers, and other key commercial partners, establishing yourself as a trusted advisor.
- Analyze customer potential, market trends, and competitor activity to identify where the strongest revenue opportunities exist.
- Maintain a healthy pipeline of opportunities and take ownership of progressing them from initial engagement through to conversion.
- Use available data, commercial insights, and sales tools to prioritize activity and improve account performance.
- Negotiate and manage commercial agreements with customers, balancing customer requirements with Etihad’s commercial objectives.
- Work closely with internal stakeholders and Etihad partners to develop customer solutions, support commercial initiatives, and unlock new opportunities.
- Keep customers informed of relevant Etihad products, services, and promotions and identify opportunities to grow their business with us.
- Maintain accurate and current customer and sales activity within Etihad’s CRM and use this information to support effective account management.
Requirements
- At least three years of relevant experience in sales, account management, or business development.
- A demonstrated track record of achieving or exceeding sales, revenue, or commercial targets.
- Strong account management and business development capability, with the ability to identify, develop, and convert new opportunities.
- Excellent communication, negotiation, and relationship-building skills, with the ability to become a trusted commercial partner to your customers.
- Commercial and analytical capability, with the confidence to use data and market insights to make effective sales decisions.
- The ability to work effectively across multiple internal and external stakeholders.
- A proactive, energetic, and resilient approach, with the motivation to succeed in a target-driven environment.
- A bachelor’s degree or equivalent relevant experience.
Nice to Have
- Airline sales experience is strongly preferred; however, we’re also interested in candidates from the broader travel industry or high-performing B2B sales environments.
- A strong understanding of the Nigerian and/or wider West African travel and commercial market is highly desirable.
Work Arrangement
Remote (City/Region) — Lagos
Additional Information
- Recruitment process includes: application review by human recruiter, recorded video interview via HireVue, initial technical interview with hiring manager including a case study and presentation, and possible follow-up meeting with additional team members.
- Etihad Airways will never ask for personal information, bank details, or payment during the recruitment process.
- Interviews are conducted face-to-face or via video/telephone before any formal offer.
