Sales Operations partners with the sales organization to provide the processes, systems, and operational support required for efficient, consistent, and scalable sales execution. The function balances day-to-day operational delivery with strategic partnership to strengthen the sales operating model. As the sales organization evolves toward greater automation and AI-enabled execution, our function plays a critical role in strengthening the underlying operating model and ensuring processes are ready to scale.
The Sales Operations Process Analyst supports this mission by combining day-to-day sales operations support with structured procedure documentation and continuous improvement. The role works closely with sellers and operations partners to understand how workflows operate in practice, support system usage and process adherence, and identify execution challenges, manual workarounds, and data quality issues across the sales lifecycle.
Using this operational insight, the Sales Operations Process Analyst simplifies and standardizes workflows and translates manual sales activities into clearly defined, sequenced process flows and decision logic. These execution-ready process designs provide the foundation for increased automation, system-driven execution, and AI-enabled assistance, ensuring that process improvements are grounded in real operational behavior and deliver measurable gains in seller productivity, execution quality, and scalability.
Responsibilities:
Operational Process Support: Provides day-to-day operational support to sales teams by assisting with workflow execution, system usage, and process adherence across the sales lifecycle, including managing inbound sales operations cases from intake through triage, investigation, and resolution. Develops a deep, hands-on understanding of current-state execution patterns, friction points, manual workarounds, and data quality issues through daily operational engagement.
Process Standardization: Identifies variations in how tasks are performed across different teams or regions. Interviewing stakeholders to uncover tribal knowledge and translating it into standardized, repeatable SOPs (Standard Operating Procedures). Works to normalize these into a single, standardized global standard, ensuring the automated workflow doesn't have to account for unnecessary complexity or one-off manual steps.
End-to-End Sequence Design: Creating high-fidelity flowcharts and diagrams that visualize the current and future states of sales workflows. Translates verbal or written business requirements into high-fidelity procedure maps and flowcharts. This involves visually structuring the sales journey, ensuring a logical start-to-finish flow that serves as the blueprint for automation.
Decision Logic Design: Identifies and defines all "if/then" logic gates within a process. Explicitly documents the criteria for every decision point so that orchestration tools can execute actions with accuracy.
Quality Control Logic: Designs the logic for automated quality checks. This involves identifying which manual data-entry tasks can be replaced by system validations, ensuring that data accuracy is maintained by the system rather than the human.
Procedure Documentation Governance: Responsible for maintaining the source of truth in the internal knowledge base, owning the end-to-end structure, taxonomy, and searchability of the hub. Ensures that as processes are updated or automated, the central repository of SOPs and system guides is immediately updated with the new logical flow ensuring version control and reliability.
Orchestration Enablement: Converts standardized workflows and execution logic into orchestration-ready designs that technical teams can reliably implement. Provides execution-ready blueprints and logic frameworks that enable scalable automation, AI-powered assistants, and embedded process guidance.
Apply on company website Philippines Remote (Country) Full-time
Dev is hiring a Sales Operations Process Analyst (Philippines Remote - USA Working Hours)
About company
TurnItin
Job Description: Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.Job DescriptionTurnitin is seeking a Senior/Principal Software Engineer interested in distributed systems, data modeling, and scalability to develop and improve our award-winning educational software. As an engineer on this team, you will be working on 2 co-products that help to provide additional exam integrity to the assessment process. We operate at a high scale across global markets and seek individuals that enjoy solving complex problems.Do you have the skills—and drive—to join a tech team that’s working to digitally transform the ed-tech industry? From test-driving the latest technologies to creating high performing applications, Turnitin is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. Turnitin has an inspiring mission, cutting-edge technologies, and in-house product development. As a Senior/Principal Software Engineer at Turnitin, you’ll apply your talents in an agile environment that has the creative energy of a start-up, a highly flexible work environment, a culture of innovation, and most importantly other talented engineers, designers, and product managers to interact with and learn from.Responsibilities* Make significant contributions implementing our shared services, as well as help maintain and upgrade existing ones.
* Hands-on position which requires 90-95% of writing the code.
* Provide guidance in technical design and development activities.
* Ensure future success and stability through code reviews and automated testing.
* Work closely with software architects and database/operations engineers on system infrastructure and design.
* Lead on technical design reviews and recommend improvements.
* Mentor engineers in software development, Java best practices, and technical decisions and emerging technologies.
QualificationsQualifications* Bachelor’s or Master’s degree in Computer Science or related discipline.
* 5-10+ years experience of designing and developing applications using Java
* Experience in more modern Java technologies
* 5-10+ years of experience with relational databases
* 1+ year of cloud development with AWS preferred
* Experience working in an agile environment
* Extensive experience with software development best practices (e.g. design patterns, test-driven development, code profiling, debugging).
* Effective technical and cross-functional communication (product, design, operations).
* High level knowledge and experience of industry trends and technology advancements relating to distributed systems, cloud, platform as a service, and software as a service.
* Experience in building cloud-ready solutions based on microservices and multi-tenancy architecture.
* Ability to communicate effectively in English, both verbally and in writing
Nice to Have:* Hands-on experience with pure Java core development (no frameworks) & performance tuning
* Experience with Cloud Native solutions preferably AWS (Lambda, DynamoDB, SQS, SNS, S3, etc)
* Extensive experience with different architecture types including event-driven architecture
* Experience in working with geographically distributed teams including the USA & European countries
Additional InformationOur Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.Action & Ownership - We have a bias toward action and empower teammates to make decisions.One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.Seeing Beyond the Job AdAt Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.
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