Responsibilities
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Create long lasting relationships with customers and become their trusted advisor to increase our installed base.
- Work closely with the sales team to define the right strategy and approach for each territory/account in order to assure customers success.
- Become an expert on Samsara's value proposition.
- Articulate to prospects how businesses like theirs use Samsara today to solve obstacles common to their industry.
- Perform discoveries, demonstrations, value assessments, proof of concept implementations, etc.
- Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans.
- Write sample proof-of-concept scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SE’s to use.
Requirements
- BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline.
- 3+ years experience working with customers in a pre-sales, customer success, or customer/product support capacity.
- Possess the attitude and aptitude for continuous growth and development.
- Ability to influence stakeholders based on your technical sales acumen and a solid understanding of business processes and change management.
- Ability to explain complex technical concepts to non-technical audiences.
- Previous experience managing hardware and/or software product evaluations.
- Basic understanding of electronics and electrical systems.
- Experience with the following concepts: technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation and control systems.
- Skilled in the art of identifying customer value - identifying on delivering what is most important to the customer and tuning out the noise.
Nice to Have
- Advanced education in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline.
- 5+ years enterprise experience working with customers in a pre-sales environment.
- Work experience in task automation scripting and transferring data between systems using Bash, Python, JavaScript, or equivalent language.
- Work experience building solutions leveraging open API’s.
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
- Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.).
- Consistent track record of success selling complex technical solutions through strategic sales cycles.
- Located in Mexico City.
- Fluent in Spanish and English.
Work Arrangement
Remote (Country) — Mexico, metropolitan Mexico City area
Additional Information
- This is a remote position open to candidates currently residing in Mexico, preferably near the metropolitan Mexico City area.
- This position requires travel up to 40% of the time.
- Relocation assistance will not be provided for this position.