Responsibilities
- Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
- Craft technical content to guide customers in implementing specific use cases or extending our solution.
- Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
- Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
- Provide guidance on integrating solutions into the customer's existing infrastructure.
- Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
- Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
- Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.
Requirements
- 5+ years in pre-sales technical roles (Sales Engineer, Solutions Engineer, Solutions Architect, TAM) with commercial customers
- Prior experience in security, developer tools, or SaaS environments
- Hands-on technical background: prior software engineering, data science, or equivalent role
- Deep familiarity with package managers (at least one of npm or PyPI) and programming ecosystems (at least one of JavaScript or Python)
- Understanding of software supply chain security and vulnerability management concepts
- Ability to read/write basic scripts in Python, JS, or Go
- Knowledge of source control systems (Git, GitHub, GitLab, Bitbucket)
- RESTful API and integration experience
