Responsibilities
- Leverage the BANT Methodology to qualify leads to be worked by the Sales teams.
- Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
- Reach out to prospects and customers to conduct scripted sales activities
- Work cooperatively with other Articulate teams to deliver an exceptional customer experience
- Answer basic questions from prospects and customers
- Transfer more complex questions or situations to the appropriate frontline team
- Track and gather evidence from calls and chats for high-priority customer issues or needs
- Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment
- Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)
- Other sales support duties as assigned
Requirements
- Minimum two years of experience in a business development or sales support role
- Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
- Adept at finding answers on the spot and handling uncertainty from customers and prospects
- Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease
- Positive, energetic phone presence
- Outstanding written and verbal communication skills
- A can-do, positive attitude
- Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows
- Thoughtful, trustworthy doer
- BA or BS degree or equivalent experience
Nice to Have
- Solid computer skills, including experience with core sales tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn
- Familiarity with the e-learning space and the product offerings for authoring tools and learning management systems
- Fundamental understanding of lead and sales development best practices
- Experience working in a remote environment
Additional Information
- Regular working hours of 8:00 a.m. to 5:00 p.m. Mountain Time or Central Time are required to ensure real-time collaboration and support coverage across the organization.
- This is a full-time, non-exempt position scheduled for 40 hours per week and eligible for overtime pay.
- Based on a regular full-time schedule, the annualized base earning range for this role is $43,680 to $50,141 /year.
- This role is eligible for sales commissions based on individual performance and a company bonus based on company performance.
- The application window for this position is expected to close 90 days from the original posting date.
