Responsibilities
- Greet prospective patients through inbound and outbound calls, text messages, live chat, and email to book no-cost consultations, using strong technical skills to manage several software platforms simultaneously.
- Assist current patients by responding to inquiries, forwarding requests to local teams, and directing medical concerns—ranging from routine to urgent—to appropriate clinical staff or on-call surgeons.
- Record patient details and interaction notes with precision in CRM systems to maintain accurate records.
- Follow established protocols for call procedures, eligibility assessment, basic health screening, and all quality compliance standards.
- Serve as the initial point of contact, shaping the patient’s first experience with the organization.
- Build trust with patients, understand their needs, and guide them through decision-making by addressing concerns and resolving hesitations.
- Work closely with leadership, training, and quality assurance teams to remain informed on policy updates and new offerings.
Benefits
- Full-time employment status
- Stable scheduling with multiple shift availability
- Three to four weeks of paid onboarding training
- Hourly wage of $16.00 Monday through Friday, $2.00 per hour on weekends, plus monthly performance incentives
- Comprehensive medical, dental, and vision insurance
- 401K retirement savings plan
- Paid holidays
- Accrued paid time off
- Fully remote work setup
- Professional development support through career coaching
Compensation
Base pay of $16.00 Mon-Fri, $2 Sat. Sun differential + monthly bonuses
Work Arrangement
Remote work environment
Team
Full time hours only
Other
- Training will occur Monday through Friday from 7:30 a.m. to 4:30 p.m. Pacific Standard Time.
- All necessary equipment will be supplied by the employer prior to the start date.
- Employees must have a dedicated, quiet, private area for work.
- The hiring process includes phone interviews, virtual interviews, and a skills evaluation.
