Responsibilities
- New account creations
- Assisting with special pricing requests
- Calculating buyback and co-term requests
- Answer and direct sales inquiry calls and emails
- Manage and execute internal help desk queus
- Provide daily support to WW sales on various sales administrative tasks
- Salesforce account maintenance, updates and maintains accurate contact/account data in Salesforce
- Engagement with Finance, Order Management, Business Applications, and Global Support
- Administer product upgrades and term extensions when requested
- Investigate order related issues
- Ensure internal data entry compliance standards are met
- Ensure proper order assignment while maintaining SLA standards
- Manage Licence Compliance internal communications
- NetSuite Account and Order approval
- Participate in department initiatives and develop related knowledge: Attend training sessions offered; grow knowledge of Absolute products/services and internal systems and tools, including CRM
- Stay current in Marketing collateral and related product / service positioning
- Contribute to a customer-focused environment that encourages information sharing, team-based sales activity, and an absolute focus on new business, renewals, and development.
- Protect the security and privacy of Absolute and its customers.
- Other duties as assigned by management
Requirements
- Experience with Salesforce CRM, and NetSuite
- Experience in MS Excel and administrative support
- Excellent customer-engagement and relationship-building skills
- Excellent verbal and written communication skills
- Ability to work in a team based environment
- Ability to work independently
- Ability to travel one to two weeks out of the year for sales meetings and training
- Flexibility in work availability for extended hours at the end of the quarter
Nice to Have
- Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus
Additional Information
- Ability to travel one to two weeks out of the year for sales meetings and training
- Flexibility in work availability for extended hours at the end of the quarter
