Responsibilities
- Respond quickly to sales inquiries received by phone or email.
- Assess potential customers by learning about their licensing requirements and professional objectives.
- Explain details about construction training programs and necessary qualifications.
- Assist clients in choosing and enrolling in suitable courses.
- Process purchases and keep precise records in the customer relationship management system.
- Reach out proactively to prospective clients and leads.
- Follow up with potential buyers at critical stages in their decision-making process.
- Build and manage a consistent flow of qualified sales opportunities.
- Run focused outreach efforts tailored to specific customer groups.
- Re-engage former customers about advanced or refresher education options.
- Maintain thorough knowledge of training offerings and licensing criteria in the construction field.
- Stay informed on licensing rules that vary by state for contractors.
- Offer advisory support on educational routes and career advancement.
- Suggest course bundles aligned with individual client needs.
- Answer in-depth questions regarding course material, structure, and completion criteria.
- Develop and sustain strong connections with both prospective and enrolled students.
- Log all client communications and ensure CRM data is accurate and up to date.
- Gather and relay customer input to help refine educational products and operational processes.
- Address client issues effectively and escalate when necessary.
- Check in with customers post-enrollment to confirm satisfaction with their learning experience.
- Achieve or surpass monthly sales goals and key performance indicators.
- Monitor and report on sales activities and outcomes regularly.
- Spot patterns and opportunities to enhance sales strategies.
- Attend scheduled sales meetings and ongoing training sessions.
- Work with colleagues to exchange effective techniques and support team success.
Other
- Demonstrates core values: Love, Joy, Boldness, Teamwork, and Curiosity
- Results-driven and comfortable making informed decisions
- Thoughtful collaborator that fosters positive relationships
- Detailed and organized with appropriate sense of urgency
