Responsibilities
- Create a welcoming and fun environment for customers and team
- Deliver an engaging, dynamic and memorable customer experience in-store
- Develop and maintain key customer relationships using in-store CRM tools
- Be culturally connected; understand how Mulberry fits into the fabric of life and art around us and use this to excite customers
- Be curious about the business and willing to share ideas
- Have a competitive spirit and a strong desire to succeed
- Deliver operational excellence showing respect and consideration for people, product and environment
- Embody Mulberry’s values by being honest, dynamic, and community spirited
- Support Mulberry in delivering an inclusive culture through open-minded and respectful behavior
- Incorporate environmentally and socially responsible practices into work as part of being a B Corp business
Requirements
- Always be customer focused
- Be honest
- Be dynamic
- Be community spirited
- Be in love with fashion
- Create truly memorable experiences for customers
- Use product knowledge and storytelling to customize customer experiences
- Nurture long-lasting relationships with customers
- Be open to learning and developing oneself
- Strive to be an expert within your field
- Play a part in Mulberry's 'Back to the Mulberry Spirit' strategy
Benefits
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Work Arrangement
On-site
Additional Information
- Equal opportunities employer
- Hiring decisions based on qualifications, skills, or experience
- Accommodations available for application or interview processes upon request via email to talent@mulberry.com
