Responsibilities
- Analyze customer account data to detect patterns and trends associated with problem gambling behavior.
- Observe player activity and independently assess risk levels to inform timely interventions.
- Advocate for responsible gambling practices among internal teams and external partners.
- Engage with customers through email, chat, and phone to support safer gambling outcomes.
- Train frontline staff to make effective, risk-aware decisions that protect players and organizational integrity.
- Demonstrate strong attention to detail and quick, adaptive thinking in dynamic situations.
- Deliver training and resources on safer gambling policies and best practices to employees.
- Stay current with evolving regulatory standards and procedural updates impacting decision-making.
Benefits
- Hybrid work policy allowing flexibility between office and remote work.
- Opportunity to work remotely from approved locations for up to four weeks per year, subject to terms and conditions.
- Well-being allowance provided to encourage physical and mental wellness activities.
- Comprehensive private health insurance coverage.
- Access to discounts at various retail stores, fitness centers, bars, and restaurants.
- Employee assistance program offering confidential support during personal challenges.
Work Arrangement
Hybrid
Other
- Position operates 365 days a year with rotating shifts, including daytime and overnight hours.
- Specific shift details will be clarified during the hiring interview process.
- The official working language of the company is English.
- Applicants must submit their CV in English.
